Avalana Health Privacy Policy

Effective Date: February 13, 2025

Last Updated: February 13, 2025

1. Introduction

Avalana Health (“we,” “us,” or “our”) is committed to protecting the privacy and security of our users' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website, www.avalanahealth.com

(“Site”), and any of our virtual healthcare services.

By using our Site and services, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not access our Site or services.

2. Information We Collect

We collect several types of information from and about users of our Site and services, including:

Personal Information: This includes any information that can identify you personally, such as: Name, Email address, Phone number, Mailing address, Date of birth, Payment and billing information, and Account login details (username and password).

Health Information: As a virtual functional medicine clinic, we collect health-related information, such as: Medical history, Health conditions, Symptoms, Treatment plans, and Laboratory results.

Non-Personal Information: This includes information about your interaction with our Site, such as: IP address, Browser type and version, Device type, Pages you visit and links you click on our Site, Cookies, and similar technologies (see Section 6 for more information).

3. How We Collect Information

We collect information from you in the following ways:

Direct Collection: We collect personal and health information when you: Register for an account on our Site, Schedule and participate in virtual consultations, Fill out forms or questionnaires, Subscribe to newsletters or email lists, and Communicate with us via email or chat.

Automatic Collection: We automatically collect certain information when you interact with our Site through the use of cookies and other tracking technologies (see Section 6 for details).

Third-Party Sources: We may also receive information about you from third-party service providers, such as: Payment processors, Laboratory partners, and Telemedicine platforms.

4. How We Use Your Information

We use the information we collect from you in the following ways:

To Provide Services: We use your personal and health information to: Manage your accountDeliver personalized functional medicine consultations, Develop and deliver treatment plans tailored to your health needs, Track your progress, and update your medical records.

To Communicate with You: We use your contact information to:Respond to inquiries and requests, Send appointment reminders, Notify you of important updates related to your care, and Send you newsletters or promotional materials (only if you have opted-in).

For Payment Processing: We use your payment and billing information to process transactions securely.

To Comply with Legal Obligations: We may use and share your information as required to comply with applicable laws, such as the Health Insurance Portability and Accountability Act (HIPAA), or in response to legal processes such as subpoenas or court orders.

5. How We Share Your Information

We may share your information in the following circumstances:

With Service Providers: We share information with third-party service providers who assist us in delivering our services, such as: Telehealth platforms, Payment processors, IT service providers, and Laboratories.

In Business Transactions: If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change of ownership.

For Legal Reasons: We may disclose your information when required by law or in response to legal processes, such as a subpoena or court order.

With Your Consent: We may share your personal and health information with third parties when you give us explicit consent to do so.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information automatically as you navigate through our Site. Cookies help us improve your user experience by remembering your preferences and providing personalized content.

You can control the use of cookies through your browser settings. Note that disabling cookies may affect the functionality of certain parts of our Site.

7. Data Security

We implement appropriate security measures to protect your personal and health information from unauthorized access, use, or disclosure. These measures include: Data encryption, Secure servers, Access controls and authentication, Regular security audits, and monitoring.

However, no system is 100% secure. While we strive to protect your information, we cannot guarantee the security of your data transmitted to our Site. You transmit information at your own risk.

8. Your Rights and Choices

You have certain rights regarding the personal and health information we collect about you:

Access and Correction: You can request access to or correction of your personal or health information at any time by contacting us at [email protected].

Data Deletion: You can request that we delete your personal information, subject to certain legal exceptions.

Opt-Out: You can opt out of receiving promotional communications by following the unsubscribe instructions in those communications or by contacting us directly.

HIPAA Rights: As a healthcare provider, Avalana Health complies with HIPAA regulations, which give you rights to your health information, including requesting copies of your medical records.

9. Third-Party Links

Our Site may contain links to third-party websites that are not governed by this Privacy Policy. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our services are not intended for individuals under the age of 13 (or 16, depending on jurisdiction). We do not knowingly collect personal information from children under this age. If we become aware that we have collected such information, we will take steps to delete it.

11. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes by updating the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically for any updates.

12. Contact Us

If you have any questions about this Privacy Policy or your personal and health information, please contact us at:

Email: [email protected]

Mailing Address: 418 Broadway Ste R Albany, NY 12207