Avalana Health Terms & Conditions

Last Updated: February 13, 2025

Welcome to Avalana Health, a virtual functional medicine clinic. By accessing or using the website www.avalanahealth.com (the “Website”) and the services provided by Avalana Health (the “Services”), you agree to comply with and be bound by the following Terms & Conditions (the “Terms”). Please read these Terms carefully before using our Website or Services.

1. Introduction

These Terms govern your use of Avalana Health’s Website and Services. By accessing or using the Website or engaging in any of Avalana Health's Services, you agree to be legally bound by these Terms. If you do not agree with these Terms, please do not use our Website or Services.

2. Services Provided

Avalana Health offers a range of functional medicine services, including but not limited to: Virtual consultations with licensed functional medicine practitioners, Personalized treatment plans based on holistic, integrative approaches, Follow-up consultations, ongoing care management, and support via secure telehealth platforms.

While we provide individualized advice and treatment plans, Avalana Health does not provide emergency medical services. If you have a medical emergency, please contact emergency services in your area.

3. Eligibility

To access and use Avalana Health’s Services, you must meet the following criteria: You must be at least 18 years of age (or the legal age of majority in your jurisdiction) to use our Services, You must reside in a region where our Services are legally available, you must agree to comply with all applicable laws and regulations while using our Services.

Avalana Health reserves the right to refuse Services to anyone at any time for any reason, including violation of these Terms.

4. Health Disclaimer

Avalana Health’s Services are designed to provide information and education related to functional medicine, health, and wellness. However, the following disclaimers apply:

The content provided on this Website, including any consultations or treatment plans, does not constitute medical advice or establish a doctor-patient relationship.

Information and services provided by Avalana Health are not intended to diagnose, treat, cure, or prevent any disease. Always seek the advice of your physician or another qualified healthcare provider with any questions you may have regarding a medical condition.

You acknowledge that Avalana Health’s Services are supplemental to, and not a substitute for, professional medical care.

5. User Responsibilities

By using Avalana Health’s Services, you agree to: Provide accurate, complete, and current health information, as required during registration and consultations, Follow the treatment plans and recommendations provided by your practitioner to the best of your ability, and Not use the Services for any unlawful purpose or provide false or misleading information.

You understand that failure to provide accurate information or failure to comply with recommended treatment plans may limit the effectiveness of the Services.

6. Appointment Scheduling & Cancellations

Appointments for consultations can be scheduled via our Website or telehealth platform. Please note the following:

Appointments must be scheduled at least (1 days) in advance, Cancellations or rescheduling must be done at least (24 hours) prior to the scheduled appointment time to avoid any fees, Failure to cancel within this time frame or missing an appointment without notice will result in a ($75.00) cancellation charge.

7. Payment & Fees

All fees for Avalana Health’s Services are clearly listed on our Website and are subject to change.

The following terms apply to payment and billing:

Payment for Services is required upfront at the time of booking unless otherwise agreed upon.

Avalana Health accepts (insert accepted payment methods here, e.g., credit cards, PayPal).

Services may or may not be covered by insurance.

It is your responsibility to confirm whether our Services are covered under your health insurance plan.

Any disputes regarding fees must be reported within (7 days) from the date of billing.

8. Refunds

Refunds for Services will be granted under the following conditions:

If an appointment is canceled by Avalana Health, you will be entitled to a full refund or an option to reschedule.

Refunds for client cancellations are only available if the cancellation occurs (24 hours) before the scheduled appointment time.

Refunds are not available once a consultation or service has been provided, except in cases where Avalana Health deems a refund to be necessary due to extenuating circumstances.

9. Privacy & Data Security

Your privacy is important to us. Avalana Health collects and processes personal data in accordance with our Privacy Policy. By using our Services, you consent to the collection, use, and sharing of your information as outlined in our Privacy Policy.

We implement industry-standard security measures to protect your personal and health information. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

For more details, please review our full Privacy Policy.

10. Intellectual Property

All content on www.avalanahealth.com including, but not limited to text, graphics, logos, icons, and software, is the property of Avalana Health or its content suppliers and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this Website without our express written permission.

11. Third-Party Links & Resources

Our Website may contain links to third-party websites, products, or services. These links are provided for your convenience, and Avalana Health is not responsible for the content or functionality of third-party sites.

We do not endorse or assume any liability for any third-party products or services that you may access through these links. Use third-party websites at your own risk.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Avalana Health and its practitioners, employees, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from: The use of, or inability to use, our Website or Services, Any action or decision made based on information provided through the Services, Any unauthorized access to or use of our secure servers or any personal information stored therein.

Avalana Health's total liability under these Terms shall not exceed the amount paid by you for Services rendered.

13. Indemnification

You agree to indemnify, defend, and hold harmless Avalana Health, its practitioners, affiliates, and employees from any claims, damages, liabilities, costs, or expenses arising from: Your use or misuse of our Website or Services, Your violation of these Terms, and Your violation of any third-party rights, including intellectual property rights.

14. Termination of Services

Avalana Health reserves the right to terminate or suspend your access to Services at any time, with or without cause, and without prior notice. You may terminate your account at any time by contacting our support team.

Upon termination, all provisions of these Terms that should survive termination (such as intellectual property, indemnification, and limitation of liability) will remain in effect.

15. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the state of New York, USA without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Services shall be resolved through binding arbitration in accordance with the rules of (arbitration organization), and the arbitration will take place in (location).

16. Modifications to Terms

Avalana Health reserves the right to amend or update these Terms at any time. Any changes will be posted on this page, and significant changes will be communicated to users via email or a notification on our Website.

By continuing to use the Services after changes are made, you agree to be bound by the revised Terms.

17. Contact Information

If you have any questions about these Terms or wish to contact Avalana Health for any reason, please reach out to us at:

Email: [email protected]

Phone: (Insert phone number)

Mailing Address: 418 Broadway Ste R Albany, NY 12207

These Terms & Conditions form a legally binding agreement between you and Avalana Health. Please review them regularly and contact us if you have any questions.